A legal disclaimer

Effective Date: December 21, 2025

Comfort Experts (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, contact us, or use our services.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name

• Phone number

• Email address

• Home or service address

• Information submitted through contact forms, quote requests, or service scheduling

We may also automatically collect certain non-personal information when you visit our website, such as:

• IP address

• Browser type

• Device information

• Pages visited and time spent on the site

This information is used to improve website performance and customer experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and service requests

• Schedule, perform, and manage HVAC services

• Communicate appointment confirmations, reminders, and updates

• Provide customer support

• Send service-related notifications

• Improve our website, services, and operations

• Comply with legal and regulatory requirements

3. Text Message (SMS) Communications, Privacy & Compliance

By providing your phone number and opting in through our website, forms, or other communication methods, you consent to receive text messages (SMS/MMS) from Comfort Experts. These messages may include:

• Appointment confirmations and reminders

• Service updates and technician arrival notifications

• Customer service communications

• Billing or account-related notices

SMS Disclosure:

• Message frequency may vary

• Message and data rates may apply

• Consent to receive text messages is not a condition of purchase

Opt-Out Instructions:

You may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.

SMS Privacy & Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent will not be shared with any third parties under any circumstances.
Mobile information collected for SMS communications is used solely to deliver service-related messages directly from Comfort Experts.

4. Sharing of Information

We do not sell, rent, trade, or otherwise transfer your personal information to outside parties.

We may share limited information only in the following circumstances:

• With trusted service providers who assist in operating our business (such as communication or scheduling platforms), strictly for business operations

• When required by law, regulation, or legal process

• To protect the rights, property, or safety of Comfort Experts, our customers, or others

All third parties are required to maintain the confidentiality of your information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no online transmission or storage method is completely secure, we strive to protect your data using industry-standard security practices.

6. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance functionality, analyze website traffic, and improve user experience. You may disable cookies through your browser settings if you choose.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external websites. We encourage you to review their privacy policies independently.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Comfort Experts
📞 Phone: 915-504-4404
📍 Service Area: Bronx & Westchester County, NY